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In A Few Words, Showing Empathy for Anxious Patients

by celia | Jan 16, 2013 | healthcare professionals

The receptionist cradled the telephone between her ear and shoulder as she jotted down the patient’s message. “I don’t know when the doctor will have the results of your biopsy but I will let him know that you called,” she said.  I could hear the toll in her voice...

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